{"id":6570,"date":"2025-01-29T14:39:35","date_gmt":"2025-01-29T13:39:35","guid":{"rendered":"https:\/\/ict-servicedesk.tudelft.nl\/?page_id=6570"},"modified":"2025-01-29T16:19:21","modified_gmt":"2025-01-29T15:19:21","slug":"support-process","status":"publish","type":"page","link":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/support-process\/","title":{"rendered":"Support Process"},"content":{"rendered":"<div data-colibri-id=\"6570-c1\" class=\"style-1789 style-local-6570-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"6570-c2\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1799 style-local-6570-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"6570-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1800 style-local-6570-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1801-outer style-local-6570-c4-outer\">\n            <div data-colibri-id=\"6570-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-1 h-px-md-1 h-px-1 v-inner-lg-1 v-inner-md-1 v-inner-1 style-1801 style-local-6570-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-auto align-self-lg-center align-self-md-center align-self-center\">\n                <!---->\n                <div data-colibri-id=\"6570-c5\" class=\"h-text h-text-component style-1802 style-local-6570-c5 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p><span style=\"font-size: 101%;\">Op deze pagina vindt u een gedetailleerde beschrijving van het proces voor het melden en oplossen van ICT-problemen via onze servicedesk. Ons doel is om u snel en effici\u00ebnt te helpen, zodat uw IT-omgeving optimaal blijft functioneren.<\/span><\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n  <div data-colibri-component=\"section\" data-colibri-id=\"6570-c6\" id=\"custom-2\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1807 style-local-6570-c6 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-fluid-container\">\n      <!---->\n      <div data-colibri-id=\"6570-c7\" class=\"h-row-container gutters-row-lg-1 gutters-row-md-1 gutters-row-0 gutters-row-v-lg-1 gutters-row-v-md-1 gutters-row-v-1 style-1808 style-local-6570-c7 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-1 gutters-col-md-1 gutters-col-0 gutters-col-v-lg-1 gutters-col-v-md-1 gutters-col-v-1\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg h-col-md-auto h-col-auto style-1809-outer style-local-6570-c8-outer\">\n            <div data-colibri-id=\"6570-c8\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-3 h-px-md-3 h-px-3 v-inner-lg-3 v-inner-md-3 v-inner-3 style-1809 style-local-6570-c8 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-component=\"slider\" data-colibri-id=\"6570-c9\" class=\"h-slider d-flex style-1810 style-local-6570-c9 position-relative\">\n                  <!---->\n                  <div class=\"swiper-container h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-3 gutters-row-v-lg-2 gutters-row-v-md-3 gutters-row-v-3 h-overflow-hidden\">\n                    <div class=\"swiper-wrapper h-row justify-content-lg-start justify-content-md-start justify-content-start align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-3 gutters-col-v-lg-2 gutters-col-v-md-3 gutters-col-v-3\">\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1811-outer style-local-6570-c10-outer\">\n                        <div data-colibri-id=\"6570-c10\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1811 style-local-6570-c10 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c11\" class=\"h-text h-text-component style-1813 style-local-6570-c11 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Stap 1: Meld het Probleem<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Om een probleem te melden, kunt u kiezen uit de volgende kanalen:<\/span><\/p>\n                                  <ul>\n                                    <li><strong style=\"font-size: 90%;\">Selfserviceportaal<\/strong><span style=\"font-size: 90%;\">: Meld uw probleem via ons Selfserviceportaal. Ga naar <\/span>\n                                      <a href=\"https:\/\/tudelft.topdesk.net\/tas\/public\/ssp\" target=\"_new\"\n                                        rel=\"noopener\" style=\"font-size: 90%;\" class=\"customize-unpreviewable\">Selfserviceportaal<\/a><span style=\"font-size: 90%;\"> en vul het formulier in om een ticket aan te maken.<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">E-mail<\/strong><span style=\"font-size: 90%;\">: U kunt ook een e-mail sturen naar <\/span><strong rel=\"noopener\" style=\"font-size: 90%;\">ict-servicedesk@tudelft.nl<\/strong><span style=\"font-size: 90%;\"> met een gedetailleerde beschrijving van het probleem.<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Servicepunt<\/strong><span style=\"font-size: 90%;\">: U kunt ook ons Servicepunt bezoeken om het probleem te melden.<\/span><\/li>\n                                  <\/ul>\n                                  <p><span style=\"font-size: 90%;\">Zorg ervoor dat u de volgende informatie bij de hand heeft:<\/span><\/p>\n                                  <ul>\n                                    <li><span style=\"font-size: 90%;\">Uw <\/span><strong style=\"font-size: 90%;\">contactgegevens<\/strong><\/li>\n                                    <li><span style=\"font-size: 90%;\">Een <\/span><strong style=\"font-size: 90%;\">gedetailleerde beschrijving<\/strong><span style=\"font-size: 90%;\"> van het probleem<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Foutmeldingen<\/strong><span style=\"font-size: 90%;\"> of <\/span><strong style=\"font-size: 90%;\">schermafbeeldingen<\/strong><span style=\"font-size: 90%;\"> om het probleem te verduidelijken<\/span><\/li>\n                                  <\/ul>\n                                  <p>\n                                    <br>\n                                  <\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1811-outer style-local-6570-c12-outer\">\n                        <div data-colibri-id=\"6570-c12\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1811 style-local-6570-c12 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c13\" class=\"h-text h-text-component style-1813 style-local-6570-c13 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Stap 2: Ticketcreatie, Bevestiging en Kwaliteitscontrole<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Zodra het probleem is gemeld, wordt er automatisch een <\/span><strong style=\"font-size: 90%;\">ticket<\/strong><span style=\"font-size: 90%;\"> aangemaakt in ons systeem. U ontvangt een bevestigingsmail met het <\/span>\n                                    <strong\n                                      style=\"font-size: 90%;\">ticketnummer<\/strong><span style=\"font-size: 90%;\">, zodat u de voortgang kunt volgen. Ons team zal het probleem beoordelen en de <\/span><strong style=\"font-size: 90%;\">prioriteit ervan bepalen<\/strong><span style=\"font-size: 90%;\">.<\/span><\/p>\n                                  <p><span style=\"font-size: 90%;\">Daarnaast zullen wij <\/span><strong style=\"font-size: 90%;\">de kwaliteit monitoren<\/strong><span style=\"font-size: 90%;\"> van de communicatie en het proces. Dit omvat het volgende:<\/span><\/p>\n                                  <ul>\n                                    <li><strong style=\"font-size: 90%;\">Ticketkwaliteit<\/strong><span style=\"font-size: 90%;\">: De ticketgegevens worden beoordeeld om ervoor te zorgen dat alles correct is ingevuld. Dit helpt ons de gebruikerservaring te verbeteren en ervoor te zorgen dat alle relevante informatie nauwkeurig is vastgelegd.<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Ticketinformatie<\/strong><span style=\"font-size: 90%;\">: De ticketgegevens worden beoordeeld om ervoor te zorgen dat alles correct is ingevoerd, inclusief de probleemomschrijving en prioriteit.<\/span><\/li>\n                                  <\/ul>\n                                  <p><strong style=\"font-size: 90%;\">Wat gebeurt er nadat het ticket is aangemaakt?<\/strong><\/p>\n                                  <ul>\n                                    <li><strong style=\"font-size: 90%;\">Bevestigingsmail<\/strong><span style=\"font-size: 90%;\"> met ticketnummer<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Gesprekskwaliteitcontrole<\/strong><span style=\"font-size: 90%;\"> (indien van toepassing)<\/span><\/li>\n                                  <\/ul>\n                                  <p>\n                                    <br>\n                                  <\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1811-outer style-local-6570-c14-outer\">\n                        <div data-colibri-id=\"6570-c14\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1811 style-local-6570-c14 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c15\" class=\"h-text h-text-component style-1813 style-local-6570-c15 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Stap 3: Diagnose en Oplossing<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Onze servicemedewerkers beginnen <\/span><strong style=\"font-size: 90%;\">met analyseren van<\/strong><span style=\"font-size: 90%;\"> het probleem en proberen een oplossing te vinden. Dit kan het volgende omvatten:<\/span><\/p>\n                                  <ul>\n                                    <li><span style=\"font-size: 90%;\">Uitvoeren <\/span><strong style=\"font-size: 90%;\">van diagnostische tests<\/strong><\/li>\n                                    <li><span style=\"font-size: 90%;\">Zoeken naar <\/span><strong style=\"font-size: 90%;\">bestaande oplossingen<\/strong><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Het probleem escaleren<\/strong><span style=\"font-size: 90%;\"> naar een specialist indien nodig<\/span><\/li>\n                                  <\/ul>\n                                  <p><span style=\"font-size: 90%;\">We houden u op de hoogte van de voortgang en werken samen met u om het probleem zo snel mogelijk op te lossen.<\/span><\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1811-outer style-local-6570-c16-outer\">\n                        <div data-colibri-id=\"6570-c16\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1811 style-local-6570-c16 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c17\" class=\"h-text h-text-component style-1813 style-local-6570-c17 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Stap 4: Implementeer en Test de Oplossing<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Zodra een oplossing is gevonden, wordt deze op uw systeem ge\u00efmplementeerd. Na de implementatie zal het probleem worden <\/span><strong style=\"font-size: 90%;\">getest<\/strong><span style=\"font-size: 90%;\"> om te verifi\u00ebren dat het is opgelost.<\/span><\/p>\n                                  <p><strong style=\"font-size: 90%;\">De oplossing testen<\/strong><span style=\"font-size: 90%;\">:<\/span><\/p>\n                                  <ul>\n                                    <li><span style=\"font-size: 90%;\">De oplossing zal worden <\/span><strong style=\"font-size: 90%;\">gecontroleerd<\/strong><span style=\"font-size: 90%;\"> op effectiviteit.<\/span><\/li>\n                                    <li><span style=\"font-size: 90%;\">U wordt mogelijk gevraagd te <\/span><strong style=\"font-size: 90%;\">verifi\u00ebren<\/strong><span style=\"font-size: 90%;\"> of alles naar wens werkt.<\/span><\/li>\n                                  <\/ul>\n                                  <p>\n                                    <br>\n                                  <\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1821-outer style-local-6570-c18-outer\">\n                        <div data-colibri-id=\"6570-c18\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1821 style-local-6570-c18 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c19\" class=\"h-text h-text-component style-1822 style-local-6570-c19 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Stap 5: Afsluiting en Feedback<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Zodra het probleem is opgelost, wordt het ticket <\/span><strong style=\"font-size: 90%;\">gesloten<\/strong><span style=\"font-size: 90%;\">. Na afsluiting ontvangt u een <\/span><strong style=\"font-size: 90%;\">sterbeoordeling<\/strong>\n                                    <span\n                                      style=\"font-size: 90%;\"> om de kwaliteit van onze service te beoordelen. U kunt ook een <\/span><strong style=\"font-size: 90%;\">opmerking<\/strong><span style=\"font-size: 90%;\"> om meer inzicht te geven in uw ervaring.<\/span><\/p>\n                                  <p><strong style=\"font-size: 90%;\">Feedback Geven<\/strong><span style=\"font-size: 90%;\">:<\/span><\/p>\n                                  <ul>\n                                    <li><strong style=\"font-size: 90%;\">Sterrenbeoordeling<\/strong><span style=\"font-size: 90%;\">: Beoordeel de service op een schaal van 1 tot 5 sterren.<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Opmerking<\/strong><span style=\"font-size: 90%;\">: Laat een korte opmerking achter om ons te helpen begrijpen wat goed ging of wat verbeterd kan worden.<\/span><\/li>\n                                  <\/ul>\n                                  <p><span style=\"font-size: 90%;\">Uw feedback helpt ons de kwaliteit van onze service continu te verbeteren en zorgt voor een betere ervaring bij toekomstige aanvragen.<\/span><\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"link\" data-href=\"\" class=\"h-slider-item swiper-slide h-column h-column-container d-flex h-col-auto style-1825-outer style-local-6570-c20-outer\">\n                        <div data-colibri-id=\"6570-c20\" class=\"w-100 h-swiper-item__inner d-flex h-flex-basis h-HopTextCarouselItem__inner h-px-lg-1 h-px-md-1 h-px-2 v-inner-lg-1 v-inner-md-1 v-inner-2 style-1825 style-local-6570-c20 position-relative\">\n                          <!---->\n                          <div class=\"w-100 h-100 d-flex justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-center align-items-md-center align-items-center\">\n                            <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start h-slider-item-content-wrapper\">\n                              <!---->\n                              <div data-colibri-id=\"6570-c21\" class=\"h-text h-text-component style-1826 style-local-6570-c21 position-relative h-element\">\n                                <!---->\n                                <!---->\n                                <div class=\"\">\n                                  <h3><strong style=\"font-size: 70%;\">Contactinformatie<\/strong><\/h3>\n                                  <p><span style=\"font-size: 90%;\">Heeft u een dringend probleem of heeft u geen reactie ontvangen? Neem dan direct contact op met onze servicedesk:<\/span><\/p>\n                                  <ul>\n                                    <li><strong style=\"font-size: 90%;\">E-mail<\/strong><span style=\"font-size: 90%;\">: <\/span><span style=\"font-size: 90%;\" rel=\"noopener\">ict-servicedesk@tudelft.nl<\/span><\/li>\n                                    <li><strong style=\"font-size: 90%;\">Selfserviceportaal<\/strong><span style=\"font-size: 90%;\">: <\/span>\n                                      <a href=\"https:\/\/tudelft.topdesk.net\/tas\/public\/ssp\" target=\"_new\" rel=\"noopener\" style=\"font-size: 90%;\" class=\"customize-unpreviewable\">https:\/\/tudelft.topdesk.net\/tas\/public\/ssp\/<\/a>\n                                    <\/li>\n                                  <\/ul>\n                                  <p>\n                                    <br>\n                                  <\/p>\n                                <\/div>\n                              <\/div>\n                            <\/div>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"resize-triggers\">\n                      <div class=\"expand-trigger\">\n                        <div style=\"width: 1px; height: 1px;\"><\/div>\n                      <\/div>\n                      <div class=\"contract-trigger\"><\/div>\n                    <\/div>\n                  <\/div>\n                  <div class=\"h-swiper-dots__outer justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-end align-items-md-end align-items-end style-1820-positionWrapper style-local-6570-c26-positionWrapper h-element\">\n                    <div data-colibri-id=\"6570-c26\" class=\"h-swiper-dots__wrapper style-1820 style-local-6570-c26 position-relative\">\n                      <!---->\n                      <div id=\"swiper-pagination__6570-c9\" class=\"h-swiper-dots swiper-pagination d-flex swiper-pagination-clickable swiper-pagination-bullets\"><\/div>\n                      <div><\/div>\n                    <\/div>\n                  <\/div>\n                  <div data-colibri-id=\"6570-c22\" class=\"h-swiper-arrow__outer justify-content-lg-start justify-content-md-start justify-content-start align-items-lg-center align-items-md-center align-items-center style-1817 style-local-6570-c22 position-relative h-element\">\n                    <!---->\n                    <div id=\"swiper-arrow__6570-c22\" class=\"h-swiper-arrow h-slider-navigation-arrow swiper-button-prev\">\n                      <div data-colibri-id=\"6570-c23\" class=\"h-icon style-1818 style-local-6570-c23 position-relative h-element\">\n                        <!----><span class=\"h-svg-icon h-icon__icon style-1818-icon style-local-6570-c23-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"chevron-left\" viewbox=\"0 0 1289.1823 1896.0833\">\n      <path d=\"M1171 301L640 832l531 531q19 19 19 45t-19 45l-166 166q-19 19-45 19t-45-19L173 877q-19-19-19-45t19-45L915 45q19-19 45-19t45 19l166 166q19 19 19 45t-19 45z\"><\/path>\n    <\/svg><\/span><\/div>\n                    <\/div>\n                  <\/div>\n                  <div data-colibri-id=\"6570-c24\" class=\"h-swiper-arrow__outer justify-content-lg-end justify-content-md-end justify-content-end align-items-lg-center align-items-md-center align-items-center style-1819 style-local-6570-c24 position-relative h-element\">\n                    <!---->\n                    <div id=\"swiper-arrow__6570-c24\" class=\"h-swiper-arrow h-slider-navigation-arrow swiper-button-next\">\n                      <div data-colibri-id=\"6570-c25\" class=\"h-icon style-1818 style-local-6570-c25 position-relative h-element\">\n                        <!----><span class=\"h-svg-icon h-icon__icon style-1818-icon style-local-6570-c25-icon\"><!--Icon by Font Awesome (https:\/\/fontawesome.com)-->\n    <svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"chevron-right\" viewbox=\"0 0 1280 1896.0833\">\n      <path d=\"M1107 877l-742 742q-19 19-45 19t-45-19l-166-166q-19-19-19-45t19-45l531-531-531-531q-19-19-19-45t19-45L275 45q19-19 45-19t45 19l742 742q19 19 19 45t-19 45z\"><\/path>\n    <\/svg><\/span><\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>On this page, you will find a detailed description of the process for reporting and resolving ICT issues through our servicedesk. Our goal is to assist you quickly and efficiently, ensuring your IT environment continues to function optimally. Step 1: Report the Issue To report an issue, you can choose from the following channels: Self-Service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/homepage.php","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-6570","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/6570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/comments?post=6570"}],"version-history":[{"count":17,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/6570\/revisions"}],"predecessor-version":[{"id":6687,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/6570\/revisions\/6687"}],"wp:attachment":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/media?parent=6570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}