{"id":8221,"date":"2026-06-08T15:11:55","date_gmt":"2026-06-08T14:11:55","guid":{"rendered":"https:\/\/ict-servicedesk.tudelft.nl\/?page_id=8221"},"modified":"2026-06-08T15:28:56","modified_gmt":"2026-06-08T14:28:56","slug":"support-contact","status":"publish","type":"page","link":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/support-contact\/","title":{"rendered":"Support & Contact"},"content":{"rendered":"
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On this page, you will find an overview of how to contact the TU Delft ICT Service Desk for both ICT issues and general questions. Our goal is to provide fast and efficient support so your IT services continue to run smoothly.<\/em><\/p>\n

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Please note the distinction between incidents and requests. Incidents (especially urgent issues) should be reported by phone for immediate assistance, and can also be submitted via the appropriate SSP forms. Requests, wishes, information inquiries, and complaints should always be submitted via the Self Service Portal (SSP). These types of requests are not handled by phone; if you contact us by phone, we will guide you to the correct form or route to submit your request.<\/em><\/p>\n

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We make this distinction to ensure efficient handling and faster support. Urgent incidents can be addressed immediately by phone, while a dedicated team processes requests submitted via the SSP in a structured and timely manner. This allows us to prioritize urgent issues and ensures that all requests are properly registered, tracked, and handled efficiently.<\/em><\/p>\n

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Telephony<\/h2>\n

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For (urgent) incidents, please contact the ICT Service Desk by phone. This ensures immediate assistance so we can resolve issues as quickly as possible.
Available soon! <\/a><\/p>\n

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Selfserviceportaal<\/h2>\n

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De Self Service Portal (SSP)<\/a> is the central platform for submitting requests, wishes, information inquiries, and providing feedback on ICT services. It ensures that all non-urgent matters are properly registered and handled by the appropriate team in a structured and efficient way. Incidents can also be reported via the SSP; however, urgent incidents should preferably be reported by phone for immediate assistance.<\/p>\n


Looking for an overview of the available (most commonly used) service request forms?
Ga naar Selfserviceportaal formulieren<\/a>.<\/p>\n

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E-mail<\/h2>\n

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We are also still reachable by email; however, please note that telephone and the Self Service Portal (SSP) have priority.
The use of email is being phased out due to its inefficiency. Email requests often require additional follow-up and frequently lack essential information, which can delay proper handling. By using phone support for incidents and the SSP for requests, we can ensure more complete information upfront and improve the efficiency and timeliness of resolving issues.<\/p>\n

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Chat<\/h2>\n

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We are currently not offering chat support within the ICT Service Desk. The priority for Q3 and Q4 of this year is to further stabilise and optimise the phone channel, ensuring it operates as efficiently and reliably as possible.<\/p>\n

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After this phase, we will take the next step towards introducing a chat service. This will provide users with 24\/7 support in finding knowledge articles, forms, and general guidance, making help more accessible and easier to use.<\/p>\n

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Opening hours<\/h2>\n

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Maandag<\/span>08:00 \u2013 17:30 uur<\/div>\n
Dinsdag<\/span>08:00 \u2013 17:30 uur<\/div>\n
Woensdag<\/span>08:00 \u2013 17:30 uur<\/div>\n
Donderdag<\/span>08:00 \u2013 17:30 uur<\/div>\n
Vrijdag<\/span>08:00 \u2013 17:30 uur<\/div>\n<\/div>\n

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ICT Service Information<\/h2>\n

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ICT Service Information
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On this page, you will find an overview of how to contact the TU Delft ICT Service Desk for both ICT issues and general questions. Our goal is to provide fast and efficient support so your IT services continue to run smoothly. Please note the distinction between incidents and requests. Incidents (especially urgent issues) should […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-8221","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/8221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/comments?post=8221"}],"version-history":[{"count":23,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/8221\/revisions"}],"predecessor-version":[{"id":8341,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/pages\/8221\/revisions\/8341"}],"wp:attachment":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/media?parent=8221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}