{"id":6464,"date":"2025-01-17T13:50:46","date_gmt":"2025-01-17T12:50:46","guid":{"rendered":"https:\/\/ict-servicedesk.tudelft.nl\/?p=6464"},"modified":"2025-07-09T09:13:09","modified_gmt":"2025-07-09T08:13:09","slug":"ict-desk-tud","status":"publish","type":"post","link":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/ict-desk-tud\/","title":{"rendered":"Het Verleden en de Toekomst van de ICT Servicedesk bij TU Delft"},"content":{"rendered":"<p>De pagina \u201cOns Verleden en Onze Toekomst\u201d op de ICT Servicedesk-website beschrijft de evolutie en toekomstplannen van de dienst. Het benadrukt belangrijke verbeteringen, waaronder de groei van het team, verbeterde responstijden en de uitbreiding van ondersteuningskanalen. De pagina bespreekt ook lopende projecten, zoals het optimaliseren van de websitefunctionaliteiten en het verfijnen van gebruikersondersteuningsstrategie\u00ebn. Toekomstige initiatieven zijn gericht op het verder verbeteren van de dienst en het verbeteren van de gebruikerservaring.<\/p>\n\n\n\n<p>Voor meer details, bezoek de <a href=\"https:\/\/ict-servicedesk.tudelft.nl\/nl\/past-future\/?customize_changeset_uuid=e93412e4-c455-4b42-97ec-02f4a3a28e79#outstanding-tasks\">Onze Verleden en Toekomst pagina<\/a>.<br><\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>The &#8220;Our Past and Future&#8221; page on the ICT Service Desk website outlines the evolution and future plans of the service. It highlights key improvements, including growth in team size, enhanced response times, and the expansion of support channels. The page also discusses ongoing projects, such as optimizing website functionalities and refining user support strategies. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":6472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[20],"tags":[],"class_list":["post-6464","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"_links":{"self":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/posts\/6464","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/comments?post=6464"}],"version-history":[{"count":5,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/posts\/6464\/revisions"}],"predecessor-version":[{"id":6510,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/posts\/6464\/revisions\/6510"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/media\/6472"}],"wp:attachment":[{"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/media?parent=6464"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/categories?post=6464"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ict-servicedesk.tudelft.nl\/nl\/wp-json\/wp\/v2\/tags?post=6464"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}