Do you have an urgent ICT issue and are you unable to continue your work? From July 6, you can reach the ICT Service Desk by phone at 015-2789209. You will then be assisted immediately. For less urgent questions or requests, you can continue to submit a ticket via the Self Service Portal (SSP) as usual.
In addition, the number of staffed WPS locations will be reduced to four: building 62 (AE), 23 (CiTG), 32 (IO), and 8 (BK). The other locations will remain in place but will be unstaffed and only used when on-site support is required.
What do I do in case of urgency?
In urgent cases (incidents)for example, if you are unable to work due to disruption contact the ICT Service Desk directly by phone. They will register your report and ensure that action is taken as quickly as possible. Together with you, an assessment of the issue will be made to reach a solution quickly.
What do I do for requests or questions?
Do you have a request or a question for information? Then use the Self Service Portal and complete the appropriate form. This allows us to process and schedule your request efficiently. If the matter is not urgent, an appointment will be scheduled.
WPS by appointment only
From now on, WPS operates strictly by appointment. For issues, requests, questions, or delivering hardware, an appointment must be made in advance. Handling will proceed as you are used to.
With this approach, we create a clear distinction between urgent incidents and other requests, enabling us to assist you faster and more effectively.
In short, it works as follows:
Request or question: Go to the Self Service Portal to submit a request or complete a form. You do not need to call the ICT Service Desk for this.
Urgent issue/incident: Call the ICT Service Desk on 015-2789209. The ICT Service Desk will determine the level of urgency.
- Immediate assistance required: The ICT Service Desk will help you straight away where possible; if necessary, WPS will be engaged to assist you (on site) as quickly as possible.
- No immediate urgency: WPS will contact you within 4 hours. This may apply if you are experiencing an issue but are still (partially) able to continue working.
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